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Terms & Conditions
The medical practice strives to be the best it can be at any given point in time.
That having been said, there are two terms or conditions that are imperative for us to;
- Operate properly, and;
- Provide a safe working environment for staff and doctors alike.
These terms are essential from our point of view.
- We must have the ability to communicate with our patients or their carers for us to function properly.
- No matter how trivial the medical service seems to you, there is always a chance that we will forget something, or some important medical information to relay.
- We need a mobile telephone number or an email address that will allow us to contact you.
- We will only contact you for valid medical reasons, which includes;
- Passing on medical information that is relevant to you
- Passing on medical information that is relevant to someone you care for
- Passing on medical information to someone who has nominated you as their next of kin
- Passing on the fact that there is a result for us (both) to follow up
- Passing on medical information, including results, that could be important to you, if we believe it is correct to do so;
- Sending recalls and reminders that may be specific to you, someone you care for, or care you have received in the past
- Relatively straightforward medical messages if we believe that there is a logical reason to send the message as well
- Passing on the fact that we do not feel comfortable being an ongoing medical service provider to you.
- By providing us with your mobile telephone number, email address or details of your next of kin, you are consenting to receiving communication from us, if we believe there is a valid reason to communicate with you (as outlined above).
- If you do not wish to provide us with a reliable mobile telephone number, email address, or next of kin, we do not wish to provide an as-required or ongoing medical service to you -- unless there are urgent and compelling reasons to do so at the time.
The ability to communicate with you, without violating common-sense, is an absolute requirement of the medical service we provide.
Discontinuation of Service
We may, at any time, choose to discontinue being a medical service provider to you.
There is a long list of reasons why we may choose to discontinue being a medical service provider to you, including;
- Rude, aggressive, disorderly or inappropriate conduct from you -- because it is our lawful duty to provide a safe working environment for our staff and doctors;
- We do not provide the service you are looking for;
- We feel uncomfortable providing the medical service you are looking for;
- We do not have the facilities to provide the medical service you are looking for
- We feel inadequately resourced to provide the medical service you are looking for.
Where we can, and it is appropriate for us to do so, we will nominate an alternate service that might be able to help.
If we do not feel comfortable being an ongoing medical service provider to you, you may get a brief SMS or email to that effect.
If it is the case that we are choosing not to provide you with an ongoing medical service;
- You do not have the right to know the name of the person who made the decision -- because we have the safety and wellbeing of our staff and doctors to protect as well.
- You do not have the right to know why the decision was made -- for the same reason. We have the safety and wellbeing of our staff and doctors to protect.
- If we do not wish to be an ongoing provider of medical services to you, we will, as a matter of policy, where relevant, transfer a summary of your medical records to an alternative medical practitioner at no cost to you.
As a matter of policy, protecting the wellbeing of those that work for us, and the integrity of the service, are as important as the patients we care for us well.